{"id":255,"date":"2012-10-10T09:27:15","date_gmt":"2012-10-10T14:27:15","guid":{"rendered":"http:\/\/theplatypuses.com\/wordpress\/?p=255"},"modified":"2012-10-10T09:27:15","modified_gmt":"2012-10-10T14:27:15","slug":"good-points","status":"publish","type":"post","link":"https:\/\/theplatypuses.com\/wordpress\/2012\/10\/10\/good-points\/","title":{"rendered":"Good Points"},"content":{"rendered":"<p><a href=\"http:\/\/arstechnica.com\/features\/2012\/10\/what-the-chronicles-of-george-can-teach-us-about-technical-support\/\">http:\/\/arstechnica.com\/features\/2012\/10\/what-the-chronicles-of-george-can-teach-us-about-technical-support\/<\/a><\/p>\n<p>I really think it comes down to compromise between customers and support. \u00a0I also feel that many people in technical support forget that they are in a service industry. \u00a0A good friend of mine once pointed out that it has to suck for the people who work the drive thru at McDonalds, but we always expect them to be perfect. \u00a0That really made me start thinking about what I do for a living.<\/p>\n<p>PIBKAC<\/p>\n","protected":false},"excerpt":{"rendered":"<p>http:\/\/arstechnica.com\/features\/2012\/10\/what-the-chronicles-of-george-can-teach-us-about-technical-support\/ I really think it comes down to compromise between customers and support. \u00a0I also feel that many people in technical support forget that they are in a service industry. \u00a0A good friend of mine once pointed out that it has to suck for the people who work the drive thru at McDonalds, but we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[5],"tags":[],"class_list":["post-255","post","type-post","status-publish","format-standard","hentry","category-geekdom"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p25aXt-47","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/posts\/255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/comments?post=255"}],"version-history":[{"count":1,"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/posts\/255\/revisions"}],"predecessor-version":[{"id":256,"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/posts\/255\/revisions\/256"}],"wp:attachment":[{"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/media?parent=255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/categories?post=255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theplatypuses.com\/wordpress\/wp-json\/wp\/v2\/tags?post=255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}