I have a blog, I should, blog.

Don’t judge me. I have a hard time remembering to update this thing with actual content. So I got a GoPro camera for Christmas. At some point you may see some original content and cool stuff. Or cats.

It’s cold. 40’s in Houston in the middle of January. I think the world ended and hell is freezing over.

Good Points

http://arstechnica.com/features/2012/10/what-the-chronicles-of-george-can-teach-us-about-technical-support/

I really think it comes down to compromise between customers and support.  I also feel that many people in technical support forget that they are in a service industry.  A good friend of mine once pointed out that it has to suck for the people who work the drive thru at McDonalds, but we always expect them to be perfect.  That really made me start thinking about what I do for a living.

PIBKAC

Calm

If any of you have ever seen the epic campus in Verona please let me know what you think. At first glance it’s geek paradise, scifi themes everywhere, spaced out with offices for everyone. Plenty of cute people walking around. I’ll tell you what I see. It’s a mirage hiding a workforce of programmers, brainwashed to accept their hell and think its heaven. Of course I’m sleep deprived…